UK +44 (0) 203 868 1321 | USA +1 646 768 9298


Find answers to some of our most Frequently Asked Questions.

Customers Service

UK   +44 (0) 203 868 1321
USA +1 646 768 9298 is a easy booking tool (car booking platform) for transfers, connecting passengers needing a car ride to drivers looking for a fare. We are licensed Private Hire Operator by Public Carriage Office in London, United Kingdom

City Car Booking provides limousine service, airport transfers and event shuttle at the lowest rates across London and surroundings.

You can book online:

1. Please select one way, return or hourly journey.

2. Please enter your pickup & dropoff locations or the number of hours you wish to book a car and driver for.

3. Please select pickup date and time of travel.

4. Please select the car class which best suits your needs and budget. You can choice from the following classes: Economy Class, Business Class, First Class and Business Van.

5. Please enter passenger details inclusive flight number and additional requirements.

6. If you have a discount code please enter it in the Promo box.

7. Please select the payment method you would like to use and enter your details. You can choose between credit card or paypal payment.

8. Once your payment has been submitted you will receive a reference number for your booking. Please make a note of this. You will also receive an e-Ticket confirming your booking, and with the instructions for your journey.

You can book by phone:

UK   +44 (0) 203 868 1321
USA +1 646 768 9298

Looking for something else? Get a Bespoke Quote!

If you would like to amend your pickup before you travel, please visit and go to the Help section, which you will find at the top right of the site.

Please make sure you include:

Total number of passengers – please make sure you include infants and children in the total number of passengers.

Flight details – we monitor your flight where possible, your flight number ensures you are picked up and dropped off at the right time.

Pickup – Drop-off address – please include the full address to avoid confusion.

Additional Requirements – please include any additional requirements including numbers of  luggage, etc.

If the location you’re looking for isn’t available to book online, please send your query to

Payment is taken in full at the time of booking. We accept PayPal, VISA Debit/Credit, MasterCard American Express and Maestro. Surcharges will apply and are detailed during the booking process.

payment-logo-cards operates with an SSL certificate to ensure safe encryption of your details.

When you select to book the website becomes secure, you also have to pass standard 3D secure in order for the booking to be confirmed.

For your peace of mind we will not store any of your credit card details.


We recommend you bring your own baby or booster seats for children or infants. We will be able to provide them free, to meet the required local standards, but may vary in quality.

Our standard luggage allowance is one piece of hand luggage and one standard suitcase per person.

Sports equipment such as golf bags, surf boards and bicycles are classed as excess luggage and may be chargeable. Please request a bespoke quote to find out the price for your specific journey.

For the moment we do not operate such a service. We are working to implement that.

City Car Booking website is operated by
130 Old Street, London
Company No: 10738760
PCO Licence: 0094290102